N@N

'Major frustration': Auckland Transport under fire for poor communication

The Deputy Auditor-General, Andrew McConnell, has criticized Auckland Transport for failing to adequately inform passengers about public transport delays, as highlighted in a report released on May 17, 2023. The report pointed out that despite having the necessary data, Auckland Transport did not effectively communicate delays to passengers, leading to frustration and a lack of trust in the system. McConnell emphasized the importance of timely and accurate information for passengers to make informed travel decisions. The criticism comes in the wake of ongoing issues with Auckland's public transport system, including frequent delays and cancellations, which have been exacerbated by staffing shortages and other operational challenges.

Read the Full The New Zealand Herald Article at:
[ https://www.nzherald.co.nz/nz/auckland-transport-criticised-by-deputy-auditor-general-for-not-telling-passengers-about-delays/TGT24B4755DYJM73DSR4MPJ444/ ]