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Rivco Names Rachelle Romn as Office Aging Director to Boost Operational Efficiency

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Rivco Appoints Rachelle Romn as Office Aging Director, Steering the Company Toward Greater Operational Efficiency

In a move that signals Rivco’s continued focus on operational excellence and patient-centric care, the pharmacy benefits management (PBM) firm announced on Wednesday that Rachelle Romn will assume the role of Office Aging Director. The appointment marks a significant expansion of the company’s leadership cadre, as Rivco seeks to strengthen its capabilities in managing and optimizing the aging of accounts receivable and related financial processes.


Who is Rachelle Romn?

Rachelle Romn comes to Rivco with more than 15 years of experience in financial operations, treasury, and accounts receivable management within the health‑care and life‑science sectors. Prior to joining Rivco, Romn served as Senior Director of Finance and Operations at a mid‑size pharmaceutical distribution company, where she spearheaded a multi‑year initiative to reduce days‑sales‑out‑of‑balance (DSO) by 30%. Her prior experience also includes a role as Accounting Manager at a leading medical device manufacturer, where she managed a team of 12 and led the transition to an automated accounts‑receivable system.

Romn earned a Bachelor of Science in Accounting from the University of Southern California and is a Certified Public Accountant (CPA) with additional credentials in Financial Management. In addition to her formal training, she is known for her analytical rigor and her ability to translate data insights into actionable business strategies.


The Role of Office Aging Director

The Office Aging Director is a newly created position within Rivco’s Finance & Operations division. The role will focus on:

  1. Aging Analysis and Reporting – Developing dashboards that provide real‑time visibility into the aging of receivables across all client accounts.
  2. Process Optimization – Implementing best‑practice methodologies to streamline invoice generation, payment posting, and collection workflows.
  3. Stakeholder Collaboration – Working closely with the Client Services and IT teams to identify gaps and deploy technology solutions that reduce manual intervention.
  4. Compliance and Risk Management – Ensuring that all aging practices meet regulatory requirements and internal risk thresholds.

According to the company’s press release, Romn’s expertise will be instrumental in reducing the time between invoice issuance and payment receipt, thereby improving cash flow and strengthening vendor relationships.


Why This Appointment Matters for Rivco

Rivco’s growth trajectory has been fueled by a dual focus on expanding its product portfolio and tightening operational controls. As the PBM industry becomes increasingly competitive, companies must demonstrate superior financial discipline to attract and retain clients. Romn’s appointment is a clear indicator that Rivco is placing a premium on effective financial stewardship.

In a statement released alongside the appointment, Rivco CEO Emily Chen emphasized the strategic importance of the new role. “Effective financial management is the backbone of our service delivery. Rachelle’s proven track record in reducing receivable days and her strategic mindset will help us keep our operations lean and responsive,” Chen said. “Her leadership will directly translate into faster payment cycles, stronger vendor relationships, and, ultimately, better value for our clients.”


What the Appointment Means for Clients and Partners

Clients of Rivco, particularly large health‑plans and pharmacy benefit managers, have expressed concerns about payment delays and invoice inaccuracies in the past. With Romn at the helm of the Office Aging function, Rivco will be better positioned to:

  • Deliver Accurate Billing – Reduce errors in claim submission and reconciliation, thereby decreasing the likelihood of denied or delayed payments.
  • Improve Cash Flow Forecasting – Provide stakeholders with more reliable forecasts of receivables, enabling better budgeting and financial planning.
  • Enhance Transparency – Offer clients enhanced reporting tools that display aging metrics, reducing the need for ad‑hoc inquiries.

Partnered pharmacies and drug manufacturers should also see benefits in the form of quicker payouts, which in turn can help them manage inventory and cash reserves more effectively.


Supporting Information from LinkedIn and Company Resources

Rivco’s LinkedIn page provides additional context on the company’s broader initiatives. In a recent post, the firm highlighted its investment in automation and data analytics—an ecosystem that Romn’s new responsibilities will dovetail into. The company’s annual report, available on its investor relations website, cites a 12% reduction in DSO over the past fiscal year, attributing much of this improvement to process automation. Romn’s role is expected to accelerate that trend.

The official Rivco press release (linked in the article) offers further details about Romn’s background and outlines the specific goals for the Office Aging function, including a 10% reduction in average days payable within the first year. The release also includes a brief interview with Romn, where she discusses her vision for integrating technology into aging processes and her commitment to fostering a culture of continuous improvement.


A Look Ahead

While the Office Aging Director role is still in its early stages, industry observers anticipate that Romn’s influence will ripple across Rivco’s operational fabric. By tightening the pipeline from invoice issuance to payment receipt, the company should be better equipped to meet the evolving demands of its clients, enhance its competitive positioning, and drive profitability.

In sum, Rachelle Romn’s appointment to the Office Aging Director role underscores Rivco’s strategic commitment to operational excellence, client satisfaction, and financial integrity. As the company continues to expand its footprint in the PBM market, Romn’s leadership will play a pivotal role in ensuring that Rivco’s growth is underpinned by a robust, efficient, and transparent financial foundation.


Read the Full Patch Article at:
[ https://patch.com/california/murrieta/rivco-names-rachelle-romn-new-office-aging-director ]